The terms of using OYSTR.

Plain-language version at the top. Legal detail follows.

The short version

OYSTR is a small independent business. Use the app and site sensibly. Do not scrape, do not resell content, do not misrepresent it. If you subscribe or buy something, we will deliver it or refund it. If anything goes wrong, email hello@oystr.farm and we will fix it.

Who we are

OYSTR is operated by Samuel Chen, a sole trader based in Greenwich, London. Contact hello@oystr.farm.

What OYSTR is

OYSTR is a free iOS app that lists venues serving fresh raw oysters. It also operates:

• A monthly oyster subscription called The Bed
• An online shop for oyster-related merchandise
• An editorial newsletter called Bed Notes
• Occasional events (dinners, tastings)

Editorial content

Venue listings, producer profiles, and editorial content are compiled with care but may contain errors. Menus change, venues close, and producers rotate. We do our best to keep everything current but do not guarantee any specific oyster will be served at any specific venue on any specific day.

Do not rely on OYSTR for allergy or medical purposes. Oysters can carry allergens and food-safety risks. Always confirm directly with the venue or producer.

Fresh oyster orders and The Bed

Fresh oyster orders are fulfilled by Wright Brothers Home. When you order through OYSTR, you are entering an arrangement that includes a purchase from OYSTR (the curation, editorial, and OYSTR-side margin) and physical fulfilment by Wright Brothers.

Deliveries: shipped overnight, UK mainland only in Y1. Delivery windows are estimates, not guarantees.

Damaged or missing orders: email a photograph within twenty-four hours of expected delivery. We refund or reship at our discretion, without argument in reasonable cases.

Subscriptions: cancel or skip any month from within the app or by emailing us. No penalty. Cancellations take effect at the end of the current billing month.

Shop orders

Merch fulfilled by Printful, Everpress, or small UK makers. Standard consumer rights apply. UK Consumer Rights Act 2015 governs. Damaged or defective items eligible for refund or replacement within thirty days.

Payment

Processed by Stripe. Your card details are held by Stripe, not OYSTR. Subscriptions renew automatically on the same day each month.

Refunds

Fresh oysters: full refund for damaged or lost boxes.

Shop items: refund within thirty days for damaged or defective goods.

The Bed: cancel anytime. No refund on already-shipped boxes but no future charges.

Events: ticket refunds available up to fourteen days before the event date. After that, transferable but not refundable.

Intellectual property

Editorial content, producer profiles, photography, and design on OYSTR are the property of Samuel Chen and OYSTR unless credited otherwise. You may share links freely. You may not reproduce content commercially without permission.

User conduct

The OYSTR app does not currently support user-generated content or a public social layer. Any future user-facing text (log book, reviews, comments) is stored locally and never displayed to other users without explicit opt-in. Standard prohibitions apply against illegal, harmful, or fraudulent behaviour.

Termination

We may suspend or terminate access to the app, shop, or subscription for fraud, abusive behaviour, or repeated payment failures. You may cancel at any time.

Liability

OYSTR provides information and access to third-party goods and services. We are not liable for indirect losses, restaurant experiences, or food-safety incidents. To the extent permitted by law, our liability is limited to the amount you have paid us in the previous twelve months.

Governing law

These terms are governed by the laws of England and Wales.

Changes

Material changes will be announced by email to subscribers and posted here with a new "last updated" date.

Contact

Samuel Chen, OYSTR (sole trader). Email hello@oystr.farm.