Support
How to get help.
OYSTR is a one-person operation. That person is Samuel Chen, based in Greenwich, London. If you have a question, a problem, a suggestion, or something you think we have got wrong, he will read it and reply personally.
hello@oystr.farm — for anything.
press@oystr.farm — for press enquiries.
farms@oystr.farm — for producers.
Response time
Within twenty-four hours on weekdays. Within forty-eight hours on weekends. If it is a fresh order or subscription issue and time-sensitive, mark the subject line as "URGENT" and Sam will respond within a few hours.
The app
If you are having trouble with the OYSTR iOS app — a crash, a missing venue, a wrong producer credit, a broken image — please email with your device model, iOS version, and if possible a screenshot. Every report gets a personal reply.
Fresh oyster orders and The Bed
If a box arrives damaged, with dead oysters, or does not arrive at all, email a photograph within twenty-four hours of the expected delivery time. We refund or reship without question. Wright Brothers Home handles the actual shipping and their quality standards are already high, but shellfish is shellfish and things occasionally go wrong.
Suggesting a venue
Every venue in the OYSTR app has been independently verified to serve fresh raw oysters on ice. If you know a room we have missed, email the venue name and city. We verify before adding.
Reporting a mistake
If you see a venue we have wrong — the oysters listed are wrong, the producer credit is wrong, the room no longer serves them, the photograph is not theirs — please email and we will fix it. Editorial mistakes get corrected within twenty-four hours.